Refund policy

Last Updated: February 2, 2026

All products sold by Leaf Aloha (“we,” “our store”) are made to order through a Print on Demand process and are produced as original art prints. After an order is confirmed, printing, framing, and packaging begin immediately. For this reason, returns, exchanges, and cancellations are handled in accordance with the policy below.

Non-Returnable / Non-Exchangeable Items

Returns or exchanges are not accepted in the following cases:

  • Returns or exchanges due to customer preference (including differences in image, size, or color appearance)

  • Cancellations or order changes after the order has been confirmed (including size, quantity, or shipping address)

  • Requests made more than 14 days after the product has been delivered (including cases deemed eligible for return or exchange by our store)

  • Damage or contamination caused by customer handling

  • Customized orders such as gift wrapping, made-to-order items, or limited-edition products

Due to the made-to-order nature of our products, items cannot be resold like stocked merchandise. Therefore, cancellations and returns for customer convenience are not accepted.

Returnable / Exchangeable Items

We will accept a return or provide an exchange (reproduction or replacement shipment) if any of the following conditions apply:

  • The product arrives damaged

  • The delivered item differs from the order details

  • There is a defect caused by us or the manufacturing partner, such as printing errors, stains, or missing parts

Contact Deadline

If any of the above issues apply, please contact us within 14 days of delivery at
info@leaf-aloha.com.

To verify the issue, we may request photographs clearly showing the condition of the product, including the outer box and packaging materials.

Resolution Methods (Replacement or Refund)

After reviewing the issue, we will resolve it using one of the following methods:

  • Replacement (reproduction and reshipment of the same item)

  • Refund (if replacement is not possible or if deemed necessary by our store)

Return Address and Exchange Process

Return addresses vary depending on the product type and shipping origin. For items shipped via Gelato (our partnered print facility), we generally arrange a reproduction or replacement shipment directly without requiring the item to be returned.

If a return is required, we will provide individual instructions.

Return Shipping Fees and Handling Charges

If the issue is caused by us or the manufacturer (such as damage, incorrect delivery, or printing defects), all return shipping costs and applicable fees will be covered by our store.

Returns or exchanges due to customer preference are not accepted.

Refunds

If a refund is approved, it will be issued to the original payment method used at checkout (such as a credit card). The time required for the refund to appear depends on the financial institution or card issuer and may take several days to several weeks.

Cash payments and cash-on-delivery are not accepted. For purchases made through Amazon, Mercari, or other external marketplaces, refunds will be handled in accordance with the policies of each platform.

Cancellation Policy

As all items are made to order, cancellations or changes cannot be accepted once payment has been completed. Please review all order details, including size, frame type, and shipping address, before confirming your purchase.

Product Quality

Our products are printed using high-quality giclée printing. However, colors may vary slightly depending on monitor settings and lighting conditions. Natural wood frames may also show individual variations in grain and color, all of which are considered within acceptable quality standards.

Damage During Shipping

If damage occurs during shipping, please contact us within 14 days of delivery. After confirmation, we will promptly arrange a replacement, reshipment, or refund. Please keep all packaging materials and the outer box until the issue has been resolved.

Contact Information

Leaf Aloha
Email: info@leaf-aloha.com
Address: Ginza Otake Residence 2F,
1-22-11 Ginza, Chuo-ku, Tokyo 104-0061, Japan

Please note that responses may take 1–2 business days. Support is available in Japanese and English.