Shipping policy

Last Updated: October 20, 2025

At Leaf Aloha (“the Store”), all products are shipped directly from our print-on-demand production partner, Gelato. Each artwork is produced to order—printed, framed, and packaged after your order is confirmed. Using Gelato’s global production network, we ensure that your artwork is delivered safely and with the highest quality.

Shipping Methods

  • Shipments are handled by Gelato’s partner couriers such as FedEx, DHL, UPS, Yamato Transport, and Japan Post.
  • Depending on the product, orders may ship from the nearest print facility (Japan, the United States, Europe, etc.).
  • Specific carrier requests cannot be accommodated.
  • All shipments include a tracking number, which will be provided by email once your order has been dispatched.

Shipping Areas

We primarily ship within Japan. However, some products may be shipped directly from international Gelato facilities (such as in the United States, the EU, or Australia). Please note that delivery may be unavailable in certain regions due to local restrictions.

For international shipping requests, please contact us at info@leaf-aloha.com prior to placing your order. Shipping rates, delivery times, and customs duties may vary depending on your country or region.

Estimated Delivery Time

As all products are made to order, please allow approximately 8–14 business days for production and shipping.
Delivery times may vary depending on production volume, holidays, weather, or transportation conditions.

Once your order has been shipped, you will receive a “Shipment Confirmation” email with your tracking number.

Shipping Fees

  • Shipping fees vary depending on product size and destination.
  • Shipping costs are automatically calculated and displayed on each product page or at checkout.
  • If multiple items are ordered, separate shipping charges may apply when shipped from different locations.
  • Additional fees may apply for oversized items or deliveries to remote areas or islands.

Delivery Delays or Failed Delivery

We are not responsible for delivery delays, failed deliveries, or issues caused by carriers, weather, traffic conditions, or natural disasters. However, if your shipment is lost or damaged in transit, please contact us. After verification, we will arrange a replacement or reshipment at no additional cost.

Incorrect Address or Absence

If your package is returned due to an incorrect address, relocation, or prolonged absence, you may be charged the actual reshipping cost. Please ensure that your postal code, street address, and building name are entered accurately at checkout.

Packaging

All artworks are carefully packaged in protective materials and shipped with tracking numbers. To promote sustainability, we may use eco-friendly or recycled materials for packaging. Gift wrapping is not currently available.

Shipping Origin

Shipping Facilities: Gelato Partner Print Centers (Japan, United States, Europe, etc.)
Operator: Leaf Aloha
Address: Ginza Ohtake Residence 2F, 1-22-11 Ginza, Chuo-ku, Tokyo 104-0061, Japan
Email: info@leaf-aloha.com

Contact Information

For inquiries regarding shipping or delivery, please contact:
Leaf Aloha
Email: info@leaf-aloha.com
Business Hours: Weekdays 10:00 AM – 5:00 PM (Closed on weekends and national holidays)
We typically respond within 1–2 business days.